SMS Terms & Services
By opting into SMS communications from Patient Focused Neurology, you agree to receive healthcare-related text messages from our office. These messages may include:
- Appointment confirmations and reminders
- Pre-visit instructions and forms
- Insurance requests and expiration notices
- Billing notices and payment reminders
- Follow-up care or medication reminders
SMS Consent Communication
Mobile phone numbers and SMS consent collected for communication purposes will not be shared with any third parties or affiliates for marketing purposes.
Types of SMS Communications
If you have provided consent, you may receive messages related to appointments, insurance, billing, and clinical follow-up from Patient Focused Neurology.
Examples:
Appointment reminder: “Hello, this is a reminder of your upcoming appointment with Dr. [Name] at our [Simi Valley/Thousand Oaks] office on [Date] at [Time]. Reply STOP to opt out of SMS messages from Patient Focused Neurology.”
Appointment confirmation: “Dear Patient, this is a reminder from PATIENT FOCUSED NEUROLOGY confirming your appointment with Dr. Tang on 1/10/25 at 2:00 PM. Copay: $25. Outstanding balance: $15. Please arrive by 1:45 PM. We accept major credit cards and cash (no personal checks). Reply Y to confirm, X to cancel. Msg & data rates may apply. Reply STOP to opt out.”
Insurance Info Request: “Dear Patient, This is Patient Focused Neurology. Please send us a copy of your updated insurance card with our office. You can reply to this message with a photo or email it to office@pfneurology.com. Msg & data rates may apply. Reply STOP to opt out.”
Billing Reminder: “Dear Patient, you have an outstanding balance for neurological services. Please pay securely at: www.pfneurology.com/payment.
Msg & data rates may apply. Reply STOP to opt out.”
Missed Appointment Follow-up: “Dear Patient, you missed your scheduled appointment with Dr. [Name] at 9:00 AM today. Please call us at (805) 579-9999 to reschedule. A $25 no-show fee has been applied (waived for first-time missed appointments).
Msg & data rates may apply. Reply STOP to opt out.”
Insurance Inactivity: “Dear Patient, our records show that your insurance is expired or inactive. Please send updated insurance info or a copy of your current card to verify coverage for your upcoming visit. Msg & data rates may apply. Reply STOP to opt out.”
Message Frequency
Message frequency may vary based on your healthcare needs. You may receive up to 1–2 messages per week related to scheduling, billing, and clinical updates.
Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your mobile carrier’s pricing plan. Rates may vary for domestic or international messaging.
Opt-In Method
You may opt-in to receive SMS messages from Patient Focused Neurology in the following way:
By filling out a paper form
Opt-Out Method
You may opt out at any time by replying STOP to any message. Alternatively, you may contact our office at (805) 579-9999 to request removal from SMS communications.
Help
If you need assistance, you may reply HELP to any message or contact us directly:
Phone: (805) 579-9999
Email: office@pfneurology.com
Standard Messaging Disclosures
- Message and data rates may apply
- You can opt out at any time by texting STOP
- For assistance, text HELP or or visit our Privacy Policy and SMS Terms and Conditions for more details
- Message frequency may vary